TERMS AND CONDITIONS
This document will include:
1. Definitions
2. Introduction / Scope
3. Booking & Deposit Terms (Client)
4. Client Cancellations & Refund Policy
5. Liability & Insurance
6. Payment Terms (Client)
7. Data protection and GDPR compliance
8. Cookies
9. General Legal Terms
TERMS AND CONDITIONS
For Luxe&co Events – Intermediary Services
Effective as of: 20/10/2025
1. DEFINITIONS
“The Company” refers to Luxe&co Events, acting as an intermediary between Clients and Subcontractors.
“Client” refers to any individual, organisation or entity booking services through the Company.
2. Introduction and Scope
2.1 These Terms and Conditions (“Terms”) govern the relationship between you (“the Client”, “you” or “your”) and Luxe&co Events (“we”, “us”, “our”), a company registered in England and Wales, regarding the provision of event planning, coordination, and management services.
2.2 By confirming a booking with us, signing a contract, or otherwise engaging our services, you agree to be bound by these Terms.
2.3 These Terms apply to all services we provide, including but not limited to:
Event planning and management
Vendor and supplier coordination
On-site event execution
Consultancy or administrative services related to event delivery
2.4 We may subcontract third-party vendors (e.g. caterers, entertainers, venues) to assist in delivering your event. While we take reasonable care in selecting reliable partners, we are not liable for their independent actions unless explicitly stated.
2.5 These Terms incorporate our Privacy Policy, Cookie Policy, and any other policies or agreements referenced within this document.
3. BOOKINGS AND DEPOSITS (CLIENTS)
3.aWet Hire / Dry Hire / Base Hire
3a.1 A non-refundable deposit of (50%) of the total booking value is required to secure all bookings.
3a.2 The booking will only be confirmed upon receipt of the deposit and written confirmation from the Company.
3a.3 A re-fundable Damage and security deposit of £250 will be added on to the full balance, and re-funded after the event subject to inspection.
3a.3 Full balance is payable no later than (7) days before the event date unless otherwise agreed in writing.
3.b Add On's
3b.1 The booking will only be confirmed upon receipt of the full payment and written confirmation from the Company.
3b.2 A non-refundable deposit of (50%) of the total booking value is required to secure all bookings.
3b.3 The booking will only be confirmed upon receipt of the deposit and written confirmation from the Company.
3b.4 Full balance is payable no later than (7) days before the event date unless otherwise agreed in writing.
4. CANCELLATIONS AND REFUNDS
4.1 If the Client cancels a confirmed booking:
More than 14 days before the event: the deposit is non-refundable; no further charges apply.
Less than 14 days before the event: up to 100% of the total booking fee may be charged, depending on costs already incurred.
4.2 All cancellations must be submitted in writing and acknowledged by the Company.
4.3 Postponement is subject to availability and is not guaranteed. The original deposit remains non-refundable.
5. LIABILITY & INSURANCE
5.1 The Company acts as an intermediary only and is not liable for:
Losses arising from subcontractor performance
Damage to property during an event
Food-related illness or incidents, unless caused by proven negligence on the part of the Company
5.2 Clients are responsible for maintaining appropriate public liability insurance if required by law.
6. PAYMENT TERMS
Clients:
6.1 Final payment must be made 7 days before the event. Late payments may result in cancellation without refund.
6.2 Accepted methods: bank transfer, card payment, etc.
7. Data protection and GDPR protection
General
Luxe&co Events ("we", "our", or "us") is committed to protecting the privacy and personal data of our clients, vendors, and other stakeholders, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and any other applicable data protection laws in the United Kingdom.
Data Collection and Use
We may collect and process personal data provided by you in relation to the planning, coordination, and delivery of events. This may include (but is not limited to) names, contact details, event requirements, and payment information.
This data is processed for the purposes of:
Managing and fulfilling event services.
Liaising with subcontracted vendors.
Maintaining our business records.
Complying with legal obligations.
Lawful Basis for Processing
Our lawful bases for processing your personal data include:
Performance of a contract.
Legitimate interests (such as operating our business and subcontractor management).
Compliance with legal obligations.
Consent, where applicable (e.g., for marketing communications).
Data Sharing with Vendors/Subcontractors
In order to deliver certain aspects of our services, we may share relevant personal data with third-party vendors or subcontractors engaged to perform services on our behalf (e.g. caterers, entertainers, venues).
All subcontracted vendors are required to handle your data in compliance with UK GDPR, and we take reasonable steps to ensure that they only use the data for the intended purpose and keep it secure.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights
You have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict certain types of processing.
Withdraw consent where processing is based on consent.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated.
Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.
8. Cookie policy
What Are Cookies?
Cookies are small text files that are placed on your device when you visit our website. They are widely used to ensure websites work efficiently, enhance user experience, and provide information to site owners.How We Use Cookies
Our website uses cookies to:Enable core website functionality (e.g. navigation, form submissions).
Analyse website traffic and usage to improve performance and user experience.
Remember your preferences and settings.
Deliver relevant content or advertisements, where applicable.
Types of Cookies We Use
Strictly Necessary Cookies – Required for the website to function properly.
Performance/Analytical Cookies – Help us understand how visitors interact with our site by collecting information anonymously.
Functionality Cookies – Remember your preferences and settings.
Targeting/Advertising Cookies – May be used to deliver relevant ads or track the effectiveness of marketing campaigns (only if applicable and with your consent).
Third-Party Cookies
Some cookies may be placed by third-party services we use on our website (e.g. Google Analytics, social media plugins, or embedded content). These third parties may collect data in accordance with their own privacy policies.Managing Cookies
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.Consent
By using our website, you consent to our use of cookies in accordance with this policy, unless you disable them. You will be given the option to accept or manage cookies when you first visit our website.
9. GENERAL TERMS
9.1 These Terms constitute the full agreement between the parties.
9.2 Any variation must be agreed in writing.
9.3 These Terms are governed by the laws of England and Wales.
9.4 Any disputes shall be resolved in the courts of England and Wales.